A: We strive to respond to all inquiries the same day, and in most cases, we can provide an estimate and begin mitigation within 24 hours of your approval. Your peace of mind and property safety are always our top priorities.

A: We provide detailed, transparent estimates within 24 hours of assessment. Many services are covered by homeowners insurance, and we’re here to help you navigate your policy and understand any out-of-pocket costs. We also offer flexible financing options to make the process more manageable. We’ll always explain your options before work begins.

A. Every restoration project is unique. The timeline depends on the extent of the damage, the types of materials affected, and the specific needs of your home. We take pride in balancing efficiency with quality and safety, and we’ll discuss a realistic schedule with you during your estimate. For many homeowners, restoration can also be an ideal time to consider upgrades or renovations, which may influence the overall duration. Our team will provide clear guidance and regular updates, so you always know what to expect throughout the process.

A: The mitigation phase generally takes 3 to 5 days. This can vary based on the severity of the damage and the types of materials affected. Our team works diligently to minimize disruption and restore your property as quickly as possible.

A: Not always. Whether you need to temporarily leave your home depends on the severity of the damage and/or the presence and spread of mold. We assess each situation individually and will always prioritize your family’s safety and comfort.

A: Safety comes first. Depending on the extent and location of mold, temporary relocation may be recommended. We’ll assess the risks and clearly advise you on the safest course of action for your family.

A: We believe in clear, proactive communication. You’ll receive daily updates on progress, expected noise levels, and any access needs. Our team’s goal is to minimize disruption and keep you informed every step of the way.

A: You have several options for storing your contents:

• Items can be staged within your home, typically in a nearby room or the garage.

• If preferred, contents can be packed and moved off-site, though off-site storage is at the homeowner’s expense. We’ll discuss storage preferences with you to ensure your belongings are handled with care.

A: The timeline for beginning restoration after dry-out depends on the schedule of your chosen restoration contractor. If you select a contractor affiliated with 321 Dry, we’ll coordinate the transition for you. Otherwise, timing may vary based on the availability of your preferred provider.

A: Yes, we stand behind our work with a satisfaction guarantee and clearly defined warranty terms. All details are provided before work starts so you can feel confident in our commitment to quality.

A: If we discover issues outside our standard scope, our first priority is to ensure your home and family remain safe. Any additional work may require coordination with your homeowner’s insurance carrier. In such cases, you may need to open a claim and provide a claim number before further work can proceed.

A: Before we arrive, we’ll provide a simple checklist—such as moving valuables, securing pets, and clearing access to affected areas—to help the process start smoothly and safely. If you have any concerns, we’re always available to discuss them in advance.

A: With your permission, we can collect, document, and dispose of damaged materials as part of the restoration process. If you prefer, you may also arrange for a dumpster or bin to be delivered to your property for us to use during removal. We’ll walk you through these options and help you choose the best approach for your situation.